Frequently Asked Questions

What are the advantages of your company compared to our current supplier?

Our team responds quickly, resolving any issues within 24 hours, whether it’s a holiday or a workday. We prioritize fast and efficient service whenever you need assistance.

How fast can I get pre-sales support?

We provide fast and proactive responses to all inquiries, ensuring you receive the information you need without delay.

Can you provide customised solutions?

Yes! We offer tailored designs and turnkey solutions to meet the specific requirements of your project.

Do you provide on-site support?

Our engineers can be dispatched to your project site for inspections, surveys, installations, and demonstrations.

How competitive are your prices?

Our prices are approximately 10% lower than competitors while maintaining high-quality standards.

What warranty do you offer?

We provide a two-year warranty, whereas most competitors offer only one year.

How can I track production progress?

We provide regular updates on production progress after your order is placed.

Can I inspect the products before shipment?

Absolutely. We offer pre-delivery inspection through images, videos, and third-party verification.

How do you ensure safe delivery?

All products are packed in reinforced wooden boxes to guarantee safe arrival at your site.

Do you provide installation and usage guidance?

Yes, installation and usage guidance are provided upon product arrival.

Are there flexible payment options?

We offer flexible payment methods to accommodate your business needs.

Do you provide one-stop procurement services?

Yes, we can handle the full procurement process, offering a convenient one-stop solution for your project.

Can you assist with timely delivery and logistics?

Every order is delivered on time, and we provide assistance with transportation to ensure smooth delivery.

Other Services Provided by Eberry Electric

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